Repair / Claim

Repair service

• How does the repair of my VAUDE product work?
• Would you like to have your product repaired by us?
• How long should I expect the repair to take?
• Can I send in a third-party product for repair?
• Can I have an article changed / shortened?

Complaint process

• How can I make a complaint about an item?
• How long should I expect it to take to process a complaint?
• Your dealer is insolvent or you bought the product abroad?
• How does the complaint of a product work?