We are happy to repair your favorite products! In doing so, we help to extend the life cycle of your product and conserve resources. At VAUDE, we offer a repair service for all our products. Below you will also find a map with other repair service providers in your area.
Please note that the repair process at VAUDE is currently take at least 4-6 weeks due to the large number of requests.
When it comes to simple sewing jobs, we have put together a collection of repair instructions for you. Maybe you'll find the solution you're looking for there.
If you would like to make use of the VAUDE repair service, please proceed as follows:
- Where did you purchase your VAUDE product? Please take your item to be repaired to the retailer where you purchased it. If you ordered the product from an online store, please contact the relevant online retailer. If you purchased the product via the VAUDE online store vaude.com, please contact us here.
- Let your dealer know what exactly needs to be repaired.
- The VAUDE repair service team will carefully check whether the repair is possible.
- Your dealer will inform you of the results and the costs involved.
- If everything is in order, the repair will be carried out as quickly as possible.
- After the repair, your item will be sent directly back to your retailer.
- You can pick up your repaired item there and use it again to the full!